Grievance Redressal

Arkstone Wealth LLP is committed to providing efficient and prompt resolution of any complaint or grievance you may have. The escalation matrix below sets out the process.

Step 01 — Contact us directly

In the first instance, please write to us at connect@arkstonewealth.in or call +91 [00000 00000]. We aim to acknowledge every complaint within one working day and resolve it within seven.

Step 02 — Compliance Officer

If your complaint is not resolved to your satisfaction, please escalate to our Compliance Officer:

• Name: [Compliance Officer Name]
• Email: [compliance@arkstonewealth.in]
• Phone: [+91 00000 00000]

Step 03 — Principal Officer

For unresolved escalations, please write to the Principal Officer:

• Name: [ Founder Name ]
• Email: [principal@arkstonewealth.in]

Step 04 — SEBI SCORES

If your complaint remains unresolved within 30 days, you may register it on SEBI's online complaint redressal system, SCORES. SCORES is a centralised system for tracking the status of investor complaints.

Online Dispute Resolution (ODR)

Investors may also approach SMARTODR (the SEBI-recognised Online Dispute Resolution platform) at smartodr.in.

Office

[Building], [Street]
[City] — [PIN], India